Plan Your Visit

A valid ID is required to attend any age restricted events and to consume alcohol. Accepted forms of identification include state-issued ID or Driver’s License, valid non-expired US Government or Military ID, or an official passport.

The Scoot Inn has a very strict underage drinking policy that follows state law, and if you do not have acceptable ID that states your age at 21 or older, you will be considered the same as a minor and will not be able to purchase, consume or possess alcohol in the venue. Violators will be removed from the building without warnings and will not be eligible for a refund.

Click here to view Customer Safety information and restricted items 

All guests ages 3 and older need a ticket for entry. Please provide ear protection for children.

Unless a show cancels or changes time by more than two hours, refunds are handled on a case-by-case basis. Please contact the point of purchase for inquiries.

If you’re looking to obtain a refund for a show that was either canceled or rescheduled, visit www.livenation.com/refund for more information. If you purchased tickets at the box office, please email us at scootinnaustin@livenation.com .

Enjoy exclusive access to Scoot Inn's indoor lounge one hour before the advertised door time for weekend and selective shows!  For example, if the show's Doors time starts at 7:00pm, Longhorn Lounge access will begin at 6:00pm.  Ignore the Ticketmaster time for Longhorn Lounge tickets, it can only display the show's Doors time unfortunately.

The lounge offers a special pre-doors bar promotion, private restrooms, air conditioning, and priority entrance to the event.

You can pre-purchase this option as an add-on during checkout or as a separate purchase (limited to one per person) if you already have tickets for the Friday or Saturday shows. Upgrade your experience now at ticketmaster.com!

Additionally, there will be an option to buy access onsite the night of the event, subject to availability. Please see event staff for more details.

Scoot Inn Will Call opens at door time. Artist guest list may not arrive until doors time. Remember to bring your photo ID and the credit card used to purchase your tickets!

Tickets are not transferable. The original ticket purchaser must go back to the original point of purchase to make the change. If you are a radio contest winner, guest of someone in the band, or a VIP client, please touch base with your original point of contact and they will get in touch with us to make any changes on your behalf.

Yes, you can book our event venue for your next corporate event, private concert, social gathering, wedding, reception, fundraiser and more. For more information, please click here.  

In-and-outs are not permitted at our venue. Make sure you don't leave the venue unless you don't plan on coming back!

Scoot Inn is a completely non-smoking venue. Smoking is only allowed in designated outdoor smoking areas.

At The Historic Scoot Inn, we strive to make our venue and live experiences inclusive and accessible to all.  For more questions, or information not mentioned below, don't hesitate to get in touch. You can reach us at scootinnaustin@livenation.com, or by phone at 512.777.0873

Arrival & Accessible Entrances:

The main entrance to Scoot Inn is accessible. If you require assistance, please notify the event staff at the main entrance and a team member can guide you to the accessible seating area. Please be advised that this is done on a first-come, first-serve basis and our accessible area can reach capacity early. Our Accessible section is located on the upper back deck with a clear view of the stage. There is a ramp to the patio located on the west side of the patio entrance. 

Please note, that we are a rain or shine outdoor venue and the gravel yard can become challenging to navigate in inclement weather conditions.  

Restrooms:

Restrooms located on the north side of the main building have ADA-accessible stalls. You can locate and access these once you are in the main venue yard near the merch setup.

Ticketing:

Tickets can be purchased Day-of-Show at the Box Office once doors have opened (availability permitting). They can also be purchased in advance, online at livenation.com. Please note that our box office is not equipped to take ticket orders over the phone. 

Accessible Parking:

The Historic Scoot Inn does not have onsite parking. Please review the ‘GETTING HERE’ section located in the ‘PLAN YOUR VISIT’ section of our website. 

Medication Needs & Prescription Medicine Requirements:

Anyone needing prescription medicine must present the pharmacy-labeled container which states the prescription, dosage, and patient name to our medical staff at each entrance gate. Patrons are only allowed a sufficient supply of the prescribed medication for that day. Medicines needing to be inhaled or smoked are prohibited unless in a prescribed inhaler.

Dietary Needs:

Food options are limited within the venue and availability varies on a show-by-show basis. Should you need to bring something to eat, we ask that it be in original factory-sealed packaging. 

Service Animals:

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team. 

Sign Language Interpretation:

The Historic Scoot Inn offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date. Please send such requests by email to scootinnaustin@livenation.com. Please note Interpretation requests are subject to the availability of our third-party contracted vendor. 

Assistive Listening Devices:

Assistive Listening Devices (ALDs) technology at Emo’s are powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the box office to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event. 

• Connect to Wi-Fi network Free_Fan_Wifi
• Download the Listen Everywhere app via the App Store (Apple/Google)
• Connect to the audio channel in the app 

Enjoy the show! 

Mobility Storage:

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please notify an event staff team member for assistance. There is limited electrical connectivity in the venue - should you need power, please contact us before your visit to ensure we have adequate resources available upon arrival.

• Anyone needing prescription medicine must present the pharmacy-labeled container which states the prescription, dosage, and patient name to our medical staff at entry. Patrons are only allowed a sufficient supply of the prescribed medication for that day.
• Medicines needing to be inhaled or smoked are prohibited unless in a prescribed inhaler.
• Over the counter medications are allowed in a sufficient supply for the day. Staff will verify that the medication and name on the label match the actual medication and the patron's identification.

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Age requirements differ depending on the event. All age requirements are listed on our online event calendar. If no age restriction is listed, the event is all ages.

Professional cameras and/or cameras will detachable lenses are NOT allowed without a valid media pass. Personal point-and-shoot cameras or cellphones are OK.

Most events only offer General Admission standing and seating, which are first-come, first-serve. Please refer to the event page for seating options by event.

If you lose an item while you are at an event,  please email scootinnaustin@Livenation.com to see if it has been turned in. Please allow 24 to 48 hours for the team to look for your item and respond back to you. The venue is not responsible for any lost, stolen, or damaged items. As a courtesy, we hold lost items for 30 days.